Privacy Policy
Last updated: April 18, 2026 · We are committed to protecting your privacy.
ARCORYX TRADE is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our investment platform. Please read this policy carefully.
1. Information We Collect
We collect information you provide directly to us when you create an account, including your first name, last name, email address, phone number, date of birth, and region/country. We also collect payment proof documents submitted for plan activation, support ticket content, and any other information you choose to provide. Additionally, we automatically collect certain technical information when you use the Platform, including IP address, browser type, device information, operating system, pages visited, and time spent on the Platform.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve the Platform; process your investment plan activations and withdrawal requests; send you notifications about your account activity, including operation results, withdrawal updates, and Sunday bonuses; respond to your support tickets and inquiries; detect and prevent fraudulent activity; comply with legal obligations; and communicate with you about Platform updates and changes to our policies.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating the Platform, conducting our business, or serving you, provided those parties agree to keep this information confidential. We may also disclose your information when we believe disclosure is appropriate to comply with the law, enforce our Platform policies, or protect our or others' rights, property, or safety.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, AES-256 encryption for stored sensitive data, multi-factor authentication for administrative access, regular security audits and penetration testing, and strict access controls limiting employee access to personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform. We use session cookies for authentication, preference cookies to remember your settings, and analytics cookies to understand how you use the Platform.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us through the Support Center. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Account data is retained for a minimum of 5 years following account closure for regulatory compliance purposes.
7. Your Rights
You have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your personal data (subject to legal retention requirements), object to processing of your personal data, request restriction of processing, and data portability. To exercise any of these rights, please submit a request through our Support Center. We will respond to all requests within 30 days. Some rights may be limited where we have legitimate grounds to retain or process your data.
8. Children's Privacy
Our Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 18 may have provided us personal information, please contact us through the Support Center immediately.
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to our servers and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Platform after any changes constitutes your acceptance of the new Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through the Support Center within the Platform. You may also reach our Data Protection team by submitting a support ticket with the subject "Privacy Inquiry." We are committed to resolving any privacy concerns promptly and transparently.